River Cities IT Terms & Conditions

Effective Date: July 4, 2026

Services

River Cities IT provides computer repair, remote support, Wi-Fi troubleshooting, printer setup, virus and malware removal, Microsoft 365 assistance, small business IT support, and related technology services.

Service Requests

Submitting a service request does not guarantee immediate availability. River Cities IT will make reasonable efforts to respond, schedule service, and provide support based on availability, location, and the nature of the issue.

Remote Support

Remote support may require customer permission to access a device or screen-sharing session. Customers are responsible for saving important work and closing private or sensitive information before remote support begins.

Customer Responsibility

Customers are responsible for providing accurate information, maintaining backups of important data, and ensuring they have authorization to request service on any device, account, network, or system involved.

Data and Backups

River Cities IT takes reasonable care when working on customer devices and systems. However, data loss can occur during repair, troubleshooting, software changes, malware removal, or hardware failure. Customers are encouraged to maintain current backups of important files.

Payments

Payment is due according to the estimate, invoice, or service agreement provided. River Cities IT may accept payments by cash, card, online payment link, or other approved methods. Online payments are processed through Square.

SMS and Text Messaging Terms

By providing your phone number and requesting service from River Cities IT, you agree to receive service-related text messages. Messages may include appointment confirmations, work ticket updates, technician arrival notifications, customer-requested support communication, payment links, and follow-up messages.

Message frequency varies based on your service request. Message and data rates may apply. Reply STOP to opt out of text messages. Reply HELP for assistance. You may also contact us at support@rivercitiesit.com or call (877) 522-2019.

No Unsolicited Marketing

River Cities IT does not use SMS messaging to send unsolicited marketing messages. Text messages are intended for customer-requested service communication and related support updates.

Limitation of Liability

River Cities IT is not responsible for indirect, incidental, special, or consequential damages, including loss of data, loss of business, or loss of profits. Liability, if any, is limited to the amount paid for the specific service giving rise to the claim.

Changes to These Terms

River Cities IT may update these Terms & Conditions from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

River Cities IT
Chesapeake, Ohio
Phone: (877) 522-2019
Email: support@rivercitiesit.com