River Cities IT Privacy Policy

We respect your privacy and use your information only to provide technology support and communicate with you about your service request.

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Effective Date: July 4, 2026

Information We Collect

River Cities IT may collect personal information you voluntarily provide when you contact us, submit a service request, call us, text us, email us, or make a payment. This may include your name, phone number, email address, city or service area, device information, service request details, and payment-related information.

How We Use Your Information

We use customer information to respond to service requests, schedule appointments, provide computer repair and IT support, communicate about work tickets, send technician arrival updates, provide payment links, follow up after service, and improve our customer support process.

SMS and Text Messaging

By providing your phone number and requesting service from River Cities IT, you agree that we may contact you by phone call or text message regarding your service request. Messages may include appointment confirmations, work ticket updates, technician arrival notifications, support follow-up, and payment links.

Message frequency varies based on your service request. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at support@rivercitiesit.com.

No Sale of Personal Information

River Cities IT does not sell, rent, or share customer personal information or mobile phone numbers with third parties for their marketing purposes.

Third-Party Services

We may use trusted third-party services to operate our business, including website hosting, contact forms, phone and messaging services, email routing, and payment processing. These providers may process information only as needed to provide their services.

Payments

Online payments are processed through Square. River Cities IT does not store full credit card numbers on this website. Payment information is handled by Square according to its own security and privacy practices.

Data Security

We use reasonable safeguards to protect customer information. However, no internet, phone, or email communication system can be guaranteed to be completely secure.

Contact Us

If you have questions about this Privacy Policy or how your information is used, contact River Cities IT:

River Cities IT
Chesapeake, Ohio
Phone: (877) 522-2019
Email: support@rivercitiesit.com

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